World Textile Services Congress
18-19 JUNE 2020 • HILTON FRANKFURT CITY CENTRE • FRANKFURT, GERMANY

World Textile Services Congress

18-19 June 2020 • Hilton Frankfurt City Centre • Frankfurt, Germany

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World Textile Service Congress (WTSC)
18-19 June 2020
Frankfurt, Germany

The World Textile Services Congress (WTSC) provides a global forum for the exchange of best practices, trends and research critical to the growth of the nearly $125 billion (USD) international industry that supply, launder and maintain linens, uniforms, protective clothing, mats and mops, towels, wipes and other reusable textiles to businesses, retailers, hospitals and long-term care facilities, hotels, restaurants and other organizations that enhance their image and provide clean, safe environments for their employees and customers.

The previous WTSC in 2016 attracted nearly 90 executives from more than 50 laundry companies and 12 countries, as well as 14 sponsoring suppliers for a total of nearly 200 participants. We expect a similar interest and attendance for the WTSC 2020 based on the research being presented and proposed global issue discussions including:

  • An exclusive presentation of the first-ever global textile services market analysis by The Economist Intelligence Unit (EIU). Covering 14 key countries and combining industry expert insights with The Economist’s key sector data and trend analysis, it has been designed to give you insights to help shape your strategy and investments.
  • Automation/Technology
  • Digitalization/BIG Data
  • Environmental-stewardship/Sustainability
  • Hygiene
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Full Event Agenda

WTSC Agenda

Thursday 18 June

08:00 – 12:00
National Association Board of Directors Meetings (by invitation only)
• De Federatie van de Belgische Textielverzorging (FBT – Belgium)
• Deutscher Textilreinigungs Verband (DTV – Germany)
• Laundry Association of Australia (LAA – Australia)
• Textile Services Association (TSA – United Kingdom)
• TRSA, the Association for Linen, Uniform and Facility Services (North America)
12:00 – 13:00 Association Leadership Lunch (by invitation only)
13:15 – 14:00 WTSC Welcome Coffee & Registration

14:00 – 14:45

Market Opportunities: Global Textile Services Market Analysis
KEYNOTE: Claire Casey, Global Managing Director, Public Policy, The Economist Intelligence Unit

An exclusive presentation of the first-ever global textile services market analysis by Claire Casey from The Economist Intelligence Unit (EIU). Covering 14 key countries and combining industry expert insights with The Economist’s key sector data and trend analysis, it has been designed to give you insights to help shape your strategy and investments including:
• Growth markets/segments
• Demographics
• Key change drivers in the global economy

14:45 – 15:30
Exploring Key Opportunities Part 1 – A Global Outlook
PANELISTS: 3 Laundry Operators TBC
MODERATOR: Claire Casey, Global Managing Director, Public Policy, The Economist Intelligence Unit

An executive panel from market leading, globally operating textile service providers exchange expert views on what the market research means for the industry as a whole. The session will explore how the focus areas identified in The Economist report, global indicators, and shifting client profiles and expectations come together to paint the picture of the industry as we enter a new decade.
15:30 – 16:00 Coffee Break
16:00 – 16:45

Exploring Key Opportunities Part 2 – Regional Outlooks
PANELISTS: 3 Laundry Operators TBC
MODERATOR: David Stevens

Laundry executives examine regional variations, opportunities, and how they see key segments evolving. Using both the market research and their own case studies, panelists will look at how global trends are influencing companies of varying sizes in diverse locations.

16:45 – 17:00
Day 1 Closing Remarks
17:00 – 18:00 Happy Hour

19:00 – 21:30 WTSC Dinner

Friday 19 June

08:30 – 09:00 Welcome Coffee
09:00 – 10:15
Applying Technology Innovation – Digital Transformation
KEYNOTE: Tom Raftery, Global VP, Futurist, & Innovation Evangelist, SAP

Renowned speaker Tom Raftery, SAP’s Global VP, Futurist, & Innovation Evangelist will cover topics such as customer experience in product as a service business models; how digital transformation facilitates a more circular and sustainable economy, and innovation in mobility, logistics and energy.
10:15 – 10:45 Networking Break
10:45 – 11:45

Customer Focused Innovation in Textile Services
General Session

As well as operating efficiency gains, digital technologies bring new possibilities to engage with and serve customers. At the same time these can create new expectations. How does the industry tailor these tools to laundry services? How do you navigate new questions of data transparency? How does textile services position itself as innovative, customer centric and adding value to the clients’ business?
**Laundry case studies and panel details to follow

11:45 – 12:45

Operations Focused Innovation in Textile Services
PRESENTATION 1: Future of work in laundry 4.0: Opportunities and challenges for establishing smart industrial laundries (IntWash)
SPEAKER: Dr. Igor Kogut, Deputy Division Manager of Research & Development, Hohenstein

Industry 4.0 provides new insights and capabilities to drive operating efficiencies and overcome labor shortages. To capitalize on new technology, new knowledge and skills are required. What are the key steps involved? How is the industry already implementing new technologies and what are the lessons learned? What will the next decade hold and how do you stay on top of technology?
**Laundry case studies and panel details to follow

12:45 – 14:00 Networking Lunch

14:00 – 15:00

What Does Sustainability Mean in the 2020’s?
General Session

Sustainability is a constantly evolving concept. So, in the context of this global gathering and the market research outlook, what does it mean for today’s laundry operators? Are there now globally accepted benchmarks? What the key drivers – the regulatory outlook, or customer expectations? How are the key issues defined and shaped? What is the role of technology in measurement, mitigation, or reporting?
**Laundry case studies and panel details to follow

15:00 – 15:30 Networking Break
15:30 – 16:30
Textile Service’s Role in Creating a Circular Economy
PRESENTATION: Circletex – Circular Economy Project for Textiles in Flanders, Belgium
SPEAKER: Michiel Van den plas, Project Manager, Circletex

Textile rental businesses already support key circular principals and provide alternatives to single use products in several sectors but is the industry ready and able to take it to the next level? What does a circular textile economy actually look like and what are the key processes involved? Crucially, what are the barriers to a more circular industry and how can they be overcome?
**Laundry case studies and panel details to follow
16:30 – 16:45 WTSC Conference Closing
18:00 – 21:00 WTSC Closing & Texcare VIP Opening Dinner
Hosted by Messe Frankfurt and VDMA TFL, is a fun way to round off the congress and get ready for an innovation-packed trade show the next day.

Join in for relaxed networking, fine local food, and sip on regional apple cider, while you explore the City on Frankfurt’s sightseeing tram.

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Hilton Frankfurt City Centre

Hilton Frankfurt City Centre boasts an amazing location in Frankfurt’s city center and the open park behind the hotel offers beautiful views from guest rooms and the terrace. Looking to explore a historic European city? Frankfurt has it all, from the Alte Oper (Old Opera), Städel Museum to the Old Town, which plays host to the stunning, traditional architecture of the Römer building—all within walking distance.

Rate for WTSC Delegates: Single 219 EUR / Double 244 EUR

Includes: VAT, buffet breakfast, WiFi

The hotel booking link will be sent to you with your registration confirmation email.

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Claire Casey
Global Managing Director, Public Policy Consulting, The Economist Intelligence Unit

Claire Casey is Global Managing Director of the Economist Intelligence Unit’s Public Policy Practice. She manages teams on three continents, generating evidence-based insights to inform internal strategy and external engagement for governments, international institutions, corporations, foundations, and NGOs around the world. Prior to joining the EIU, she founded FP Analytics, the research and analysis division of the FP Group, publisher of Foreign Policy Magazine. At FP, Casey developed a thought leadership platform for clients on issues ranging from aging societies to global economic disruption. Previously, she was Managing Director of Garten Rothkopf, where she built an energy, climate, and economics policy advisory practice serving Fortune 100 corporations. Her work has appeared in the Financial Times, International Economy, Americas Quarterly, the Daily Beast, and Foreign Policy.

Igor Kogut
Deputy Division Manager of Research & Development, Hohenstein

As coordinator of research project “IntWash”, I represent our research network and my employer – the service provider and research partner Hohenstein. I studied chemistry at the University of Hamburg with focus on analytics (i.e., process analytics, polymer characterization) and accomplished my Ph.D. thesis in the field of applied polymer analytics. I have been working during last 5 years as project manager for research entity Hohenstein. My main research interests conclude novel environmental technologies, implementation of smart and green industrial laundries, development of novel methods for process analytics and process simulation.

Tom Raftery
Global VP, Futurist & Innovation Evangelist, SAP

Tom Raftery is a Global Vice President for multinational software corporation SAP, an adjunct professor at the Instituto Internacional San Telmo, and a board advisor for a number of start-ups. Before joining SAP, Tom worked as an independent industry analyst focusing on the Internet of Things, Energy and CleanTech and as a Futurist for Gerd Leonhardt’s Futures Agency. Tom has a very strong background in technology and social media having worked in the industry since 1991. He is the co-founder of an Irish software development company, a social media consultancy, and is co-founder and director of hyper energy-efficient data center Cork Internet eXchange – the data centre with the lowest latency connection between Europe and North America. Tom also worked as an Analyst for industry analyst firm RedMonk, leading their GreenMonk practice for over 7 years. Tom serves on the Advisory Boards of SmartCities World.

Michiel Van den plas
Project Manager, Circletex

Born in Belgium in 1995, Michiel Van den plas graduated as Master in Applied Economics in 2017. In 2018 he joined Valipac, the Belgian EPR company for the industrial packaging. As an Advisor Operations, he played a role in controlling Belgian industrial packaging waste numbers and in developing various projects to stimulate selective collection of industrial packaging waste. This knowledge enabled him to support Valipac in developing some circular projects. Since mid-2019, he has taken the position of Project Manager at Recydata, where he is building the Circletex system. Main goal is to set up a national collection system in which the end-of-life textile streams released in Belgium are collected separately, sorted for local reuse and, if possible, recycled into new fibers.

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WTSC Sponsorship Brochure & Interest Form

Sponsorship Brochure
Interest Form

Sponsorship Options

Title Sponsor (Exclusive)

  • Logo recognition on signage at Gala Reception & Dinner
  • Word of welcome at Gala Reception & Dinner
  • Reserved table in premier location at Gala Dinner
  • Six (6) complimentary World Congress registrations
  • Possibility to purchase tickets for customers (15% group discount as of 3 tickets)
  • Attendee list provided before and after event (subject to GDPR opt-in)
  • Top-tier logo recognition in all event promotional materials (print, web, email blast)
  • Advertorial + banner on ITSA WTSC webpage and newsletter
  • Top-tier logo recognition on signage and onsite programme at World Congress
  • Podium recognition at Opening Session
  • One (1) rollup banner in networking area (80x200cm)
  • Texcare International showcase highlight: Texcare International map highlighting your booth in the onsite programme and in Textile Services magazine (distributed at Texcare International)

Knowledge Partner

  • Introduction of a speaker OR guaranteed question OR participation on panel in session of choice (one sponsor per session)
  • Four (4) complimentary World Congress registrations
  • Possibility to purchase tickets for customers (15% group discount as of 3 tickets)
  • Attendee list provided before and after event (subject to GDPR opt-in)
  • Top-tier logo recognition in all event promotional materials (print, web, email blast)
  • Top-tier logo recognition on signage and onsite programme at World Congress
  • Advertorial + banner on ITSA WTSC webpage and newsletter
  • Podium recognition at Opening Session
  • Reserved table in premier location at Gala Dinner
  • One (1) rollup banner in networking area (80x200cm)
  • Texcare International showcase highlight: Texcare International map highlighting your booth in the onsite programme and in Textile Services magazine (distributed at Texcare International)

Event Partner

  • Two (2) complimentary World Congress registrations
  • Possibility to purchase tickets for customers (group discount for bulk purchasing)
  • Attendee list provided before and after event (subject to GDPR opt-in)
  • Recognition in all event promotional materials (print, web, email blast)
  • Logo recognition on signage and one rollup banner (80x200cm – produced by sponsor) at one (1) of the following functions:
    • Day 1
      • National Association Boards Lunch
      • Welcome coffee
      • Afternoon break 1
      • Happy hour
    • Day 2
      • Welcome coffee
      • Morning break 1
      • Morning break 2
      • Lunch

Conversation Partner

  • One (1) complimentary World Congress registration
  • Logo recognition in all event promotional materials (print, web, email blast)
  • Logo recognition on signage onsite
  • Possibility to purchase tickets for customers (group discount for bulk purchasing)
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Registration Rates & Deadlines

From 4 November 2019 to 28 February 2020
595 EUR + 19% VAT
Special Discount for members of the Host Associations: 545 EUR + VAT – For more information, please contact us providing your full contact details.

From 29 February to 22 April 2020
595 EUR + 19% VAT

From 23 April 2020 to 17 June 2020
695 EUR + 19% VAT

The registration fee includes free access to Texcare International from 20 – 24 June 2020, the world’s leading trade fair for the laundry, dry cleaning and textile services sectors.

Registration for the World Textile Services Congress (WTSC) 2020 is open to laundry operators only.

Industry suppliers may gain access by sponsoring the event.

Knowledge Partners

Event Sponsors

Media Sponsors