TRSA President & CEO Joseph Ricci recently discussed TRSA’s efforts on behalf of the linen, uniform and facility services industry for an audience of laundry operators in the Middle East as they prepare for the possible spread of COVID-19 in their operating area.

The webinar, titled “COVID-19: The Impact on the Laundry & Linen Care Industry” was sponsored by Clean Middle East on April 7. Using TRSA Business Pulse Survey data, Ricci kicked off his presentation by detailing the impact of COVID-19 on North American linen, uniform and facility services industry operations, including customer service reductions and supply chain shortages of linens, personal protective equipment (PPE) and other items. He also noted the impact the pandemic has had on industry suppliers.

Industry best practices that Ricci noted on the webinar include:

  • Apply normal wash formulas; don’t treat as hazardous medical waste
  • Increase personal protective equipment (PPE) for production staff and route service representatives (RSRs)
  • Increase hygiene and cleaning in the plant, vehicles and offices
  • Social distancing among staff members
  • Increase demand for cleaning supplies such as hand sanitizers, soaps and more

Ricci also detailed TRSA’s tactical response to the crisis with its industry partners and members, including communicating with employees and customers, securing essential services for operators and industry suppliers to keep their businesses running, launching an online Coronavirus Resource Center at, launching a series of webinars and teleconferences to discuss ideas and share information, and working with government officials to secure financial relief from lost business opportunities due to COVID-19.

The webinar closed with potential sources of revenue to offset the loss of business and potential opportunities to gain business once the COVID-19 threat subsides. For more information, contact Ricci at